Refund Policy

At Prince of Peace, your satisfaction is our priority. We are committed to providing you with high-quality products that enrich your spiritual life. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Refund conditions

Eligibility

To be eligible for a refund, your item must meet the following conditions:

  • Must be returned within 14 days of the purchase date.
  • To be in its original condition, unused and undamaged.
  • To be returned in its original packaging, with all labels and accessories included.

Non-refundable items

Some items are non-refundable:

  • Gift cards.
  • Items on promotion or for sale.
  • Customized or made-to-measure products.

Return procedure

  1. Contact Us: Before returning a product, please contact us at [your email address] or [your phone number] to initiate the return process and obtain a return authorization.
  2. Pack Your Item: Make sure the item is well packaged to avoid any damage during transport.
  3. Send the Return: Ship your return to the following address:
    • 16 Lieu-dit Le Pré Carré, 03130 Bert
  4. Confirmation and Refund: Once we have received and inspected your return, we will send you an email to inform you of the receipt and approval or rejection of your refund. If your refund is approved, a credit will automatically be applied to your original payment method within 3 to 5 business days.

Return shipping costs

  • Return Shipping Costs: You will be responsible for return shipping costs. The initial shipping costs are non-refundable.
  • Exception: If the return is due to an error on our part (defective or incorrect product), we will cover the return shipping costs.

Exchanges

We only replace defective or damaged items. If you need to exchange an item, please contact us at [your email address] for instructions.

Late or Missing Returns

If you have not received your refund after a certain period:

  • First, check your bank account.
  • Contact your credit card company or bank, as there may be a delay before the refund is officially posted.
  • If you have done all of this and you still have not received your refund, please contact us at Princedepaix2512@gmail.com.

Contact

For any questions regarding our refund policy, please contact us at:

  • Email: princedepaix2512@gmail.com
  • Phone: [your phone number]
  • Address: 16 Lieu-dit Le Pré Carré, 03130 Bert

We appreciate your trust and loyalty to Prince of Peace. May God bless us.